Privacy Policy
Privacy Policy of Kate Greenaway - Physiotherapist
My commitment to your privacy
I am committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988, as recommended by the Australian Physiotherapy Association and by the governing regulatory body of AHPRA.
In this Policy, I explain:
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what kind of information I collect and hold about you
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how and why I collect it
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what I do with that information and who I share it with (and when)
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your right to seek access to, and if required correction of, the records I hold about you
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your right to make a privacy complaint, to myself and others
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whether I am likely to disclose information about you to overseas recipients.
What kind of personal information do I collect about you?
I collect and hold the following kind of information about you:
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your name, address, date of birth, email and contact details
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information about your family or relatives
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information about other health professionals involved in your care
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any government identifiers such as Medicare number, DVA number. However,
we do not use these for the purposes of identifying you in our practice -
other health information about you such as: a record of your symptoms, your relevant medical history, the diagnosis made and the treatment we give you:
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specialist reports
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test results
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your appointment and billing details
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your prescriptions
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your healthcare identifier
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your help fund details
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other information about you collected for the purposes of providing care to you.
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How do I collect and hold your personal information?
I will generally collect personal information about you in these ways:
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directly from you when you give us your details (eg, face-to-face, over the phone,
via registration form or an online form) -
from a person responsible for you
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from a third party where I am permitted by law to do that (eg.other health care professionals involved in your care, from your health insurer, from the My Health Record system etc.).
Why do I collect and use information about you?
I primarily collect and use personal information about you to provide my physiotherapy services to you and to communicate with you and others involved in your care in relation to those services.
I also sometimes use that information for other purposes, including:
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to help me manage my accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of my IT systems and
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to conduct accreditation, quality assurance or internal audits.
When and why I might share information about you with others?
I may disclose information about you to others outside of my practice as permitted or required
under law. This will include situations where I disclose information about you in order:
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to comply with my legal obligations (eg.mandatory reporting under legislation,
responding to a court order or subpoena) -
to consult with other health professionals involved in your healthcare
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to get test results from diagnostic and pathology services
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to claim on insurance
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to communicate with your health fund, with government and other regulatory
bodies such as Medicare -
to help me manage my accounts and administrative services (eg. billing or debt recovery, arrangements with health funds, pursuing unpaid accounts etc.)
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to lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety
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to help in locating a missing person
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to establish, exercise or defend an equitable claim through the My Health Record
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to prepare the defence of anticipated or existing legal proceedings
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to discharge notification obligations to liability insurers.
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Your right to seek access to and to seek correction of the information I hold about you
You have the right to seek access to and correction of the personal information we hold about you.
Please note the fee for giving access to your personal information is $60 AUD.
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I will normally respond to your request within 30 days. To make the request, please contact Kate Greenaway on: kate@kategreenaway.com.au
If you think that the information I hold about you is not correct, let me know in writing. I will
take reasonable steps to correct your personal information where the information is not accurate
or up-to-date. From time to time, I may also ask you to verify that the information I hold about
you is correct and current. And please notify me if and when your contact details change
via the above email address.
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Security: how I hold your personal information
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I take all reasonable steps to protect the information I hold about you. These are designed to
prevent unauthorised access, modification or disclosure and to prevent misuse and loss.
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These steps include:
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holding information on an encrypted database
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holding information in secure cloud storage
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providing staff with training or induction etc. about confidentiality and (in particular)
security issues -
access to information restricted on a ‘need to know’ basis and
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strong password protections when accessing the information on a computer.
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Your right to receive treatment from us anonymously
(or by using a pseudonym)
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Where it is lawful and practicable for me to do so, you can be treated anonymously or through use
of a pseudonym (a name other than yours).
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Disclosing information about you overseas
I may disclose your personal information to the following overseas recipients:
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any health professional who helps me to provide our physiotherapy services to you
(eg. health professionals who treated you when you were overseas) or anyone else you authorise me to contact via an overseas cloud-based storage. If you have a privacy-related concern about us
If you have concerns about the way I have handled your privacy, please let me know in writing. I will try to respond to you within 30 days.
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If you are not satisfied with my response, you can refer your complaint to the Office of the
Australian Information Commission, whose contact details are:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218 Sydney New South Wales 2001
Website: https://www.oaic.gov.au/privacy/privacy-complaints/
Updating this policy
I will update this policy from time to time, to reflect any changes in our information-handling
practices or the law or both. I will notify you of changes to the policy by posting the changes on this website, with a pop up note on the home page.
How to contact me:
To contact me about any privacy related issues, please email me at:
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